Support Team and Support Holidays

At SnapShooter, we strive to provide excellent support and aim to get back to all customers within one working day. However, we often beat this.

During the holidays, we love to spend time with our families. For this reason, we have periods where we have light and critical support only.

We understand the importance of urgent support when it comes to backups. While we have implemented everything to be self-service if you need help urgently, we do have systems in place, even during the hoilday periods.

As a mark of respect, we will be closing our UK offices on Monday 19th September to allow our colleagues to pay tribute to her majesty the queen.

Urgent support will not be affected

Working Hours

9.00 am to 5.00 pm local UK time, each Business Day.

UK Bank Holidays

As a UK-based business, we take bank holidays off work.

Upcoming bank holidays in England and Wales 2022

• 26 December Monday Boxing Day

• 27 December Tuesday Christmas Day (substitute day)

Upcoming bank holidays in England and Wales 2023

• 2 January Monday New Year’s Day (substitute day)

• 7 April Friday Good Friday

• 10 April Monday Easter Monday

• 1 May Monday Early May bank holiday

• 29 May Monday Spring bank holiday

• 28 August Monday Summer bank holiday

• 25 December Monday Christmas Day

• 26 December Tuesday Boxing Day

Urgent Support

If you need urgent support, you can email SnapShooter with "Urgent" in the subject, or you can email our dedicated email: urgent@snapshooter.com