![Simon Bennett]](https://www.gravatar.com/avatar/34d178a6233e71a77a4569212913a9b8?s=80&d=mp&r=g)
At SnapShooter, we strive to provide excellent support and aim to get back to all customers within one working day. However, we often beat this.
During the holidays, we love to spend time with our families. For this reason, we have periods where we have light and critical support only.
We understand the importance of urgent support when it comes to backups. While we have implemented everything to be self-service if you need help urgently, we do have systems in place, even during the hoilday periods.
# Working Hours
9.00 am to 5.00 pm local UK time, each Business Day.
# UK Bank Holidays
As a UK based business, we take bank holidays off work.
| Date | Day of Week | Holiday Name |
|---|---|---|
| 2 April | Friday | Good Friday |
| 5 April | Monday | Easter Monday |
| 3 May | Monday | Early May bank holiday |
| 31 May | Monday | Spring bank holiday |
| 30 August | Monday | Summer bank holiday |
| 27 December | Monday | Christmas Day (substitute day) |
| 28 December | Tuesday | Boxing Day (substitute day) |
# Urgent Support
If you need urgent support, you can email SnapShooter with "Urgent" in the subject, or you can email our dedicated email: urgent@snapshooter.com